Effective Date: 01 August 2026 | Last updated: 01 August 2026
For the purpose of these Terms:
"Platform" means the Kaarigar website, mobile applications, software applications, dashboards, APIs, communication systems, and all related products and services operated by Kaarigar.
"Kaarigar", "Company", "We", "Us" or "Our" means Kaarigar Technologies, including its subsidiaries, affiliates, successors and assigns.
An Employer means any business, company, partnership, LLP, proprietorship, organization, institution, government entity, startup, MSME, enterprise, contractor, facility management company, restaurant, hotel, warehouse, retail business, hospital, manufacturer, logistics company, event organizer, commercial establishment or any other entity that registers on the Platform for the purpose of discovering, engaging or communicating with workers.
A Worker means any individual who creates a profile on the Platform for the purpose of discovering, applying for, accepting or performing work opportunities.
A User includes every person or entity accessing or using the Platform, including Employers, Workers, visitors, administrators and authorized representatives.
A Job means any work opportunity, including hourly work, shifts, daily work, temporary assignments, contract work, project-based work or permanent employment opportunities posted by an Employer.
A Shift means a specific work period defined by an Employer, including start time, end time, location and payment.
Content includes text, images, videos, documents, resumes, company information, ratings, reviews, comments, messages and all other information uploaded or published on the Platform.
Applicable Law means all Central, State and local laws, rules, regulations, government notifications, judicial orders and statutory requirements applicable to the User and/or the Platform.
By accessing or using the Platform, you represent and warrant that:
Kaarigar operates India's On-Demand B2B Workforce Platform, enabling businesses to connect with workers for hourly shifts, temporary assignments, project-based engagements and permanent hiring opportunities across multiple industries.
The Platform uses technology to facilitate workforce discovery, communication and matching between Employers and Workers.
Kaarigar operates as a technology-enabled online marketplace.
The Platform enables Employers and Workers to discover each other, communicate and engage directly.
Kaarigar does not guarantee that:
Unless expressly agreed in writing through a separate agreement, Kaarigar provides only the technology platform and does not itself provide workforce, staffing, recruitment, payroll or outsourcing services.
To use the Platform:
Users must create an account to access certain features of the Platform.
Each User shall:
Kaarigar may require identity verification, business verification, document verification or other checks before granting access to certain features.
Verification by Kaarigar indicates only that certain information or documents have been reviewed to the extent of the verification process adopted by the Platform. It does not constitute a certification, endorsement or guarantee regarding the identity, qualifications, experience, suitability, reliability or conduct of any User.
Users remain responsible for conducting their own assessment before entering into any engagement.
Users are solely responsible for maintaining the confidentiality of their account credentials and for all activities occurring under their account.
Users must immediately notify Kaarigar if they become aware of any unauthorized access, suspected compromise or misuse of their account.
Kaarigar reserves the right to suspend or restrict access where it reasonably believes that account security has been compromised or that the account is being used in violation of these Terms.
Kaarigar is a technology-enabled online marketplace that facilitates the discovery, communication, and engagement between businesses seeking workforce and individuals seeking work opportunities.
The Platform enables users to:
Kaarigar provides only the technological infrastructure necessary to facilitate interactions between Users.
Kaarigar does not participate in the negotiation, supervision, execution, or completion of work assignments unless expressly stated under a separate written agreement.
Employers independently decide:
Workers independently decide:
Kaarigar does not guarantee uninterrupted access to the Platform.
The Platform may be unavailable due to:
Kaarigar is not the employer of Workers using the Platform unless expressly agreed under a separate written agreement.
The Platform merely facilitates introductions between Employers and Workers.
Any employment relationship, contractual engagement, consultancy, apprenticeship, freelance arrangement, temporary engagement, or other working relationship exists solely between the Employer and the Worker.
The Employer remains solely responsible for:
Workers remain solely responsible for:
Nothing contained in these Terms shall be interpreted as creating an employer—employee relationship between Kaarigar and any Worker solely because the Worker uses the Platform.
Unless expressly agreed through a separate written commercial agreement, Kaarigar does not act as the Principal Employer in respect of work engagements facilitated through the Platform.
Employers independently engage Workers through the Platform.
The Employer remains responsible for all obligations arising from such engagement under applicable law.
Kaarigar does not ordinarily:
Compliance with labour, employment, wage, social security, occupational safety, taxation, and other applicable laws remains the responsibility of the Employer engaging the Worker, unless otherwise agreed in writing.
Kaarigar operates as a technology marketplace and not as a labour contractor in the ordinary course of Platform operations.
Kaarigar does not itself recruit, deploy, assign, supervise, or supply manpower to Employers through the Platform unless a separate written agreement specifically provides for such services.
Unless separately contracted, Kaarigar does not:
If Kaarigar enters into a separate agreement to provide staffing, payroll, outsourcing, or employer-of-record services, that agreement shall govern those services independently of these Terms.
Nothing in these Terms shall be construed to create:
Every User agrees to:
Users are solely responsible for ensuring that all information submitted on the Platform is true, accurate, complete, and current.
Providing false, misleading, forged, or incomplete information may result in suspension or termination of the account.
Employers and Workers acknowledge that they are responsible for independently evaluating the suitability, qualifications, experience, reputation, and reliability of the other party before entering into any engagement.
Kaarigar does not guarantee the accuracy of user-provided information beyond any verification process expressly described by the Platform.
Users must comply with all applicable laws, regulations, permits, licences, and contractual obligations relevant to their use of the Platform and any work engagement.
Users shall not use the Platform to:
To register as an Employer on Kaarigar, you must:
Be at least 18 years of age or otherwise legally competent to enter into binding contracts under applicable law.
If registering on behalf of an entity, be duly authorized to bind that entity.
Provide complete, accurate, and up-to-date information during registration.
Comply with all applicable laws, regulations, and licensing requirements relevant to your business.
Kaarigar reserves the right to refuse, suspend, or terminate registration where the eligibility criteria are not met or where information provided is inaccurate or misleading.
Employers may be required to provide, where applicable:
Kaarigar may verify the authenticity of such information but does not guarantee the legal status or reputation of any Employer.
Kaarigar may request supporting documents for business verification, such as:
Verification by Kaarigar signifies only that certain information or documents have been reviewed. It is not an endorsement, certification, guarantee, or representation regarding the Employer's financial standing, legal compliance, or business practices.
An Employer may authorize employees or representatives to access the Platform on its behalf.
The Employer is responsible for ensuring that such users comply with these Terms and remains liable for all activities performed through its account.
Employers must ensure that all job postings are accurate, complete, and truthful.
Job postings should clearly specify, where applicable:
Employers shall post only lawful work opportunities.
Jobs must not:
Kaarigar reserves the right to reject or remove any job that, in its sole discretion, violates these Terms or applicable law.
Employers are solely responsible for:
Employers may edit or update job postings before workers are engaged, subject to platform functionality and applicable policies.
Material changes to a job after worker acceptance should be communicated promptly. Workers may decline materially altered assignments.
Employers may cancel job postings in accordance with Kaarigar's Cancellation & Refund Policy.
Repeated cancellations, especially after workers have accepted assignments, may lead to restrictions, penalties, or suspension of the Employer account.
Employers agree to:
Employers are responsible for providing, where applicable:
Employers shall not discriminate unlawfully on the basis of race, caste, religion, sex, disability, age, or any other protected characteristic under applicable law.
Where a role has genuine occupational requirements permitted by law, such requirements should be clearly stated.
Employers are solely responsible for complying with all labour, employment, social security, wage, tax, occupational safety, and other statutory obligations arising from engagements with workers, unless Kaarigar has expressly agreed otherwise in a separate written contract.
Employers are responsible for ensuring that workers receive the agreed compensation in accordance with the agreed terms and applicable law.
Kaarigar may charge service fees, subscription fees, convenience fees, or other charges for access to certain Platform features. Such charges will be communicated before they become payable.
Employers are responsible for determining and complying with any tax obligations arising from their engagements with workers.
Kaarigar does not provide tax advice.
Any disputes regarding compensation between Employers and Workers should first be resolved directly between the parties.
Where appropriate, Kaarigar may, at its discretion, facilitate communication or mediation, but is not obligated to adjudicate or guarantee payment.
Employers may rate and review workers after completion of an engagement.
Ratings and reviews must:
Employers shall not:
Kaarigar may suspend, restrict, or terminate Employer accounts for violations of these Terms and may report unlawful conduct to appropriate authorities where required.
To register as a Worker on the Platform, you must:
Workers may be required to provide:
Kaarigar may verify certain information provided by Workers, including identity, contact details, or supporting documents.
Verification does not constitute a guarantee of the Worker's qualifications, skills, character, conduct, suitability, or performance.
Employers remain responsible for independently evaluating Workers before engagement.
By creating a Worker profile, you acknowledge that certain profile information may be visible to Employers for the purpose of evaluating work opportunities.
Kaarigar will process and display such information in accordance with its Privacy Policy.
Workers agree to:
Workers shall:
Workers are responsible for complying with all applicable laws, regulations, permits, licences, and contractual obligations relevant to the work they undertake.
Workers are free to choose whether to apply for or accept work opportunities.
Nothing in these Terms obligates a Worker to accept any particular assignment.
Once a Worker accepts a job, the Worker agrees to make reasonable efforts to complete the engagement as agreed, unless prevented by circumstances beyond their reasonable control.
Workers should maintain accurate availability information to improve the quality of matching and reduce unnecessary cancellations.
Workers should cancel accepted assignments only where genuinely necessary.
Repeated cancellations, particularly at short notice, may result in:
Workers are expected to report to the designated location at the agreed reporting time.
Repeated late arrivals may affect a Worker's ratings, reliability score, or eligibility for future opportunities.
Workers should not leave an assignment before completion without the Employer's approval, except in emergencies or where continuing the work would be unlawful or unsafe.
Failure to report for an accepted assignment without reasonable notice or justification may be treated as a "No-Show."
Repeated No-Shows may result in warnings, reduced visibility, temporary suspension, or permanent removal from the Platform.
Where the Platform uses OTP verification, the Worker must enter the Shift Start OTP at the work location to confirm commencement of the assignment.
At the completion of the assignment, the Worker may be required to complete the Shift Completion OTP process in accordance with Platform procedures.
Workers must not misuse OTP verification or attempt to manipulate attendance records.
Any fraudulent use of OTP features may result in immediate suspension or termination of the Worker's account.
Following completion of an assignment, Employers may provide ratings and reviews based on their experience.
Workers may also rate Employers where the Platform permits.
Ratings should be:
Workers shall not:
Workers agree to:
If a Worker believes that continuing an assignment would expose them to an immediate and serious risk to health or safety, they should notify the Employer and, where possible, inform Kaarigar through the Platform or support channels.
Kaarigar may suspend, restrict, or terminate a Worker account where it reasonably believes that the Worker has:
Where appropriate, Kaarigar may provide the Worker with an opportunity to respond before taking permanent action, unless immediate action is necessary to protect users, comply with legal obligations, or safeguard the Platform.
Kaarigar may charge fees for access to certain Platform features or services, including but not limited to:
Certain features of the Platform may initially be offered free of charge.
Kaarigar reserves the right to introduce pricing, subscription plans, transaction fees, or paid services at any time. Where reasonably practicable, users will be notified before such changes take effect.
Continued use of the relevant service after the effective date of revised pricing constitutes acceptance of the updated fees.
Kaarigar may offer customized commercial arrangements for enterprise customers, including large businesses, franchises, hospitals, manufacturing companies, logistics operators, facility management companies, and other organizations.
Such arrangements shall be governed by separate commercial agreements where applicable.
Payments on the Platform may be processed using one or more of the following methods:
By initiating a payment, you authorize Kaarigar and its payment service providers to process the transaction in accordance with the applicable payment instructions.
Payment services may be provided by independent third-party providers.
Kaarigar is not responsible for delays, failures, security incidents, or technical issues attributable to such third-party providers, except to the extent required by applicable law.
Where a payment cannot be processed due to insufficient funds, technical issues, chargebacks, payment reversals, or other reasons, Kaarigar may suspend or restrict access to relevant services until the outstanding amount is resolved.
Each User is responsible for determining and complying with their own tax obligations arising from the use of the Platform or any engagement facilitated through it.
Employers are responsible for complying with all applicable tax laws, including any withholding obligations, where applicable.
Workers are responsible for complying with any tax obligations applicable to their income earned through engagements facilitated by the Platform.
Where GST or any other indirect taxes are applicable to Platform services, such taxes may be charged in addition to the applicable fees, in accordance with prevailing law.
Refunds, if any, shall be governed by Kaarigar's Cancellation & Refund Policy.
Unless otherwise specified:
Kaarigar may, at its sole discretion, issue full or partial refunds in exceptional circumstances, without creating any obligation to do so in future cases.
Kaarigar may introduce a digital wallet facility allowing Users to maintain balances for Platform transactions.
The wallet shall be subject to separate terms, applicable laws, and any operational limits prescribed by Kaarigar.
The Platform may offer promotional credits, referral bonuses, incentives, coupons, or other benefits.
Such benefits:
Kaarigar may operate referral programs from time to time.
Participation shall be governed by the applicable referral program terms, including eligibility criteria, reward conditions, and restrictions.
Kaarigar may offer subscription plans providing access to additional features or services.
Subscription benefits may include:
Subscriptions may renew automatically where clearly disclosed and where permitted by applicable law, unless cancelled before the renewal date.
Users may cancel subscriptions in accordance with the applicable subscription terms.
Cancellation does not automatically entitle the User to a refund unless expressly provided.
Payment disputes arising between Employers and Workers should first be resolved directly between the parties.
Where appropriate, Kaarigar may facilitate communication between the parties to assist in resolving disputes.
Such assistance is voluntary and does not make Kaarigar responsible for the underlying payment obligation.
Kaarigar reserves the right to temporarily suspend disputed transactions or related Platform services while investigating allegations of fraud, misuse, or policy violations.
Users shall not:
Kaarigar reserves the right to revise, introduce, modify, or discontinue any Platform fees, pricing models, subscription plans, or payment structures.
Where practicable, Users will receive advance notice of material pricing changes.
Updated pricing will become effective from the date specified in the relevant notice or publication.
Kaarigar does not provide financial, tax, accounting, investment, or legal advice.
Users should seek independent professional advice regarding their financial or tax obligations.
Users are responsible for maintaining their own records relating to payments, invoices, taxes, receipts, and other financial matters arising from their use of the Platform.
Kaarigar may make transaction histories or invoices available through the Platform where applicable but is not responsible for each User's statutory record-keeping obligations.
Subject to compliance with these Terms, Kaarigar grants Users a limited, non-exclusive, non-transferable, non-sublicensable and revocable license to access and use the Platform solely for its intended purposes.
This license does not transfer ownership of the Platform or any intellectual property rights.
Users shall not:
This license automatically terminates if the User violates these Terms.
Upon termination, Users must immediately cease using the Platform.
All intellectual property rights relating to the Platform are owned by or licensed to Kaarigar.
This includes, without limitation:
"Kaarigar", the Kaarigar logo, taglines, and associated branding are valuable intellectual property.
Users shall not use, reproduce, modify, register, or imitate Kaarigar's trademarks without prior written consent.
If a User provides suggestions, ideas, feature requests, bug reports, or other feedback relating to the Platform, the User grants Kaarigar a worldwide, perpetual, irrevocable, royalty-free license to use, modify, commercialize, and incorporate such feedback without any obligation to compensate the User.
Users retain ownership of the content they upload to the Platform.
However, by uploading content, Users grant Kaarigar a non-exclusive, worldwide, royalty-free license to host, store, reproduce, display, process, and use such content solely for operating, improving, promoting, securing, and providing the Platform.
Users are solely responsible for the content they upload.
Users warrant that they have the necessary rights and permissions to upload such content.
Users shall not upload content that:
The Platform may use artificial intelligence, machine learning, automation, or algorithmic systems to enhance services, including:
AI-generated recommendations are intended to assist Users and should not be considered guarantees of suitability, performance, or outcomes.
Users remain responsible for exercising independent judgment.
Kaarigar may introduce additional AI-powered features from time to time, including interview assistance, resume analysis, workforce forecasting, or productivity tools, subject to applicable laws and these Terms.
By using the Platform, Users consent to receive communications relating to their account and use of the Platform through channels such as:
Where required by applicable law, Users may opt in or opt out of receiving promotional communications.
Transactional or service-related communications may continue to be sent even if marketing communications are declined.
The Platform may integrate with third-party services, including:
Users agree to use the Platform only for lawful purposes and in a manner consistent with these Terms.
Users shall not:
Without prior written permission, Users shall not:
Users shall not:
Kaarigar may, at its discretion:
From time to time, Kaarigar may make beta, experimental, or early-access features available.
These features are provided "as is" and may be modified, suspended, or withdrawn without notice.
Users participate in beta programs at their own discretion and are encouraged to provide feedback.
If Kaarigar offers APIs or integration services:
While Kaarigar aims to provide reliable access, it does not guarantee uninterrupted, error-free, or continuous availability.
The Platform may be temporarily unavailable due to maintenance, upgrades, security incidents, network failures, force majeure events, or third-party service disruptions.
Users are responsible for maintaining copies of any important information they upload or generate through the Platform.
Although Kaarigar may maintain backups for operational purposes, it does not guarantee the recovery of lost user data.
Kaarigar is committed to maintaining a safe, professional, and trustworthy platform for all Users.
To achieve this, Kaarigar may implement measures including:
These measures are intended to improve trust and reduce misuse but do not guarantee the conduct, identity, or reliability of any User.
Users are encouraged to promptly report:
Kaarigar may investigate reported misconduct and may request information or documents from the parties involved.
Failure to cooperate with a reasonable investigation may result in restrictions or suspension of the relevant account.
Users may raise complaints relating to:
Where appropriate, Kaarigar may facilitate communication between Employers and Workers to assist in resolving disputes.
Such facilitation is voluntary and does not make Kaarigar a mediator, arbitrator, employer, contractor, principal employer, or guarantor of any outcome.
Unless otherwise agreed in writing, disputes arising directly between Employers and Workers should first be resolved between those parties.
Kaarigar may suspend or restrict a User account where it reasonably believes that the User has:
Where appropriate, Kaarigar may provide notice before suspension unless immediate action is necessary to protect users, comply with legal obligations, or safeguard the Platform.
Users may close their account at any time through the Platform or by contacting support, subject to the completion of outstanding obligations and any applicable legal or contractual requirements.
Kaarigar may terminate or permanently disable an account where:
The Platform is provided on an "as is" and "as available" basis.
To the fullest extent permitted by applicable law, Kaarigar disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties relating to:
Kaarigar does not guarantee that:
To the maximum extent permitted by applicable law, Kaarigar shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to the use of the Platform, including but not limited to:
Where liability cannot legally be excluded, Kaarigar's aggregate liability shall be limited to the amount of Platform service fees paid by the affected User to Kaarigar during the three (3) months immediately preceding the event giving rise to the claim, or ₹5,000, whichever is lower, unless a higher limit is required under applicable law.
Users agree to defend, indemnify, and hold harmless Kaarigar, its affiliates, directors, officers, employees, consultants, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or relating to:
Kaarigar shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including:
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
Before initiating formal legal proceedings, the parties shall make reasonable efforts to resolve disputes through good-faith discussions within thirty (30) days after written notice of the dispute.
If a dispute is not resolved amicably, it shall be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.
Unless otherwise agreed:
The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. If the parties fail to agree, the appointment shall be made in accordance with applicable law.
The seat and venue of arbitration shall be Vadodara, Gujarat, India.
The arbitration proceedings shall be conducted in the English language.
Nothing in this clause prevents either party from seeking interim or injunctive relief from a court of competent jurisdiction where necessary.
Subject to the arbitration provisions above, courts located in Vadodara, Gujarat, India shall have exclusive jurisdiction over matters that are not required to be referred to arbitration or where judicial intervention is permitted under applicable law.
Kaarigar may revise these Terms from time to time.
Material changes will be communicated through the Platform, email, or other reasonable means.
Continued use of the Platform after the effective date of revised Terms constitutes acceptance of the updated Terms, unless applicable law requires a different process.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Any failure or delay by Kaarigar in exercising a right or remedy under these Terms shall not constitute a waiver of that right or remedy.
A waiver shall be effective only if made in writing by an authorized representative of Kaarigar.
Users may not assign or transfer their rights or obligations under these Terms without Kaarigar's prior written consent.
Kaarigar may assign or transfer its rights and obligations under these Terms, including as part of a merger, acquisition, corporate restructuring, or sale of assets, subject to applicable law.
These Terms, together with the Privacy Policy, Cancellation & Refund Policy, and any other policies expressly incorporated by reference, constitute the entire agreement between the User and Kaarigar regarding the use of the Platform and supersede all prior discussions, understandings, or agreements relating to the subject matter.
For questions, notices, complaints, or legal communications relating to these Terms, Users may contact:
Branch Office: Office No. 21, 4th Floor, Darshnam Trade Center-II, Near Surya Palace Hotel, Sayajigunj, Vadodara — 390020, Gujarat, India
This section strengthens Kaarigar's position as a trusted and compliant marketplace by addressing operational, ethical, and safety standards that go beyond general terms.
Kaarigar is committed to preventing fraud, identity theft, payment abuse, fake job postings, fake worker profiles, and misuse of the Platform.
Kaarigar may use:
The following are strictly prohibited:
Fraud may result in:
Verification helps build trust but is not a guarantee.
Kaarigar may verify:
Every User deserves a safe workplace.
Employers agree to provide:
Workers agree to:
Users should:
Kaarigar has zero tolerance for:
Kaarigar continuously improves marketplace quality using:
Users shall upload only genuine documents.
Forgery may lead to:
Workers must not:
Employers shall not:
Users shall communicate professionally.
The following are prohibited:
Users must:
Kaarigar may continuously improve:
Users agree that:
Electronic acceptance of these Terms is legally binding.
Electronic records, logs, OTP confirmations, digital acknowledgements, and transaction histories maintained by Kaarigar may be used as evidence to the extent permitted by applicable law.
Communications sent electronically shall be deemed received in accordance with applicable law and platform procedures.
Users agree to comply with all applicable laws, regulations, governmental orders, and industry standards relevant to their use of the Platform
Nothing in these Terms authorizes or requires a User to act unlawfully.
The following provisions shall survive termination of a User's account to the extent necessary by their nature:
Headings are provided for convenience only and do not affect interpretation.
Words importing the singular include the plural and vice versa where the context requires.
References to "including" mean "including without limitation."
Formal legal notices relating to these Terms shall be sent to the contact details published by Kaarigar or any updated contact details notified through the Platform.
Kaarigar is committed to providing a professional, respectful, and inclusive marketplace where businesses and workers can connect fairly.
All Users are expected to treat one another with dignity, respect, and professionalism.
Kaarigar does not tolerate unlawful discrimination, harassment, or abusive conduct on the Platform.
Employers are encouraged to make hiring decisions based on legitimate business requirements, qualifications, skills, experience, availability, and suitability for the role.
Workers are expected to interact professionally with Employers, customers, and other workers.
Users shall not discriminate against another User on the basis of any characteristic protected under applicable law, including, where applicable:
The following conduct is prohibited:
Users who experience or witness discrimination or harassment may report the matter through the Platform or Kaarigar's support channels.
Kaarigar may review reports and take appropriate action in accordance with these Terms.
Depending on the circumstances, Kaarigar may:
Kaarigar is a technology marketplace and does not supervise or control day-to-day workplace conduct.
However, Kaarigar reserves the right to take action against Users who engage in conduct that violates this policy or undermines the safety, integrity, or trust of the Platform.