Effective Date: 01 August 2026 | Last updated: 01 August 2026
This Cancellation & Refund Policy ("Policy") explains the rules governing cancellations, refunds, credits, and related matters for services offered through the Kaarigar Platform ("Platform").
By accessing or using the Platform, you agree to this Policy in addition to the Terms of Use and Privacy Policy.
This Policy applies to:
Kaarigar operates as a technology platform that facilitates connections between businesses and workers.
Unless expressly agreed in a separate written agreement, Kaarigar is not responsible for the actual performance of work, the employment relationship, wages, or contractual obligations between Employers and Workers.
Accordingly, refunds are governed by this Policy and the specific circumstances of each transaction.
For this Policy:
Refunds are not automatic.
Each request will be evaluated based on:
If an Employer cancels a job before any Worker accepts it:
Where a Worker has accepted the assignment and the Employer cancels before the scheduled shift start:
Kaarigar may:
Once a Worker has started work (including where commencement is confirmed through OTP or other attendance verification), refunds will generally not be available.
Any compensation due to the Worker will remain the Employer's responsibility unless otherwise stated in a separate agreement.
Repeated cancellations may result in:
Workers may cancel accepted assignments before the scheduled start time.
Repeated cancellations without reasonable cause may result in:
A Worker who fails to report for an accepted assignment without reasonable notice may be treated as a "No-Show."
No payment will ordinarily be made for a No-Show.
Repeated No-Shows may lead to account restrictions or termination.
If a Worker leaves an assignment before completion without Employer approval or a valid reason, payment may be reduced or withheld to the extent permitted by applicable law and the agreed terms.
If an Employer:
Kaarigar may, where appropriate:
Refunds may be considered where:
Unless required by applicable law or expressly stated otherwise, the following are generally non-refundable:
Users seeking a refund should submit a request through the Platform or the designated support channels within 7 days of the relevant transaction or such other period as may be specified by Kaarigar.
A refund request should include:
Where a refund is approved:
Kaarigar is not responsible for delays attributable to third-party financial institutions or payment processors after the refund has been initiated.
If a payment fails due to technical reasons but funds are debited:
Users should first contact Kaarigar before initiating a chargeback with their payment provider.
Fraudulent or abusive chargebacks may result in:
Promotional credits, coupons, referral rewards, or similar benefits:
Subscription plans, if introduced, shall be governed by the applicable subscription terms.
Unless otherwise stated:
Enterprise customers operating under separate commercial agreements shall be governed by the cancellation, refund, and payment provisions contained in those agreements.
Where there is any conflict between this Policy and a separately executed enterprise agreement, the enterprise agreement shall prevail to the extent of the inconsistency.
Kaarigar may, in its sole discretion and without creating any obligation or precedent, provide full or partial refunds, credits, or other goodwill adjustments in exceptional circumstances.
Such decisions shall not be interpreted as establishing a right to similar treatment in future cases.
Kaarigar may modify this Policy from time to time.
Material changes will be communicated through the Platform or by other reasonable means.
Continued use of the Platform after the effective date of the revised Policy constitutes acceptance of the updated Policy.
This Policy shall be governed by the laws of India.
Any disputes relating to this Policy shall be resolved in accordance with the dispute resolution provisions set out in the Kaarigar Terms of Use.
For any questions, refund requests, or assistance regarding this Policy, please contact:
Branch Office: