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Privacy Policy

Effective Date: 01 August 2026  |  Last updated: 01 August 2026

Welcome to Kaarigar Technologies ("Kaarigar", "we", "our", or "us"). Kaarigar respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, transfer, and protect your information when you use our website, mobile applications, and related services (collectively referred to as the "Platform").

Please read this Privacy Policy carefully before using the Platform. By accessing or using Kaarigar, you acknowledge that you have read and understood this Privacy Policy.

Table of Contents
  • 1. Background and Key Information
  • 2. Personal Data That We Collect
  • 3. How Do We Collect Personal Data?
  • 4. How Do We Use Your Personal Data?
  • 5. Cookies
  • 6. Disclosures of Your Personal Data
  • 7. Your Rights in Relation to Your Personal Data
  • 8. Deletion of Account and Personal Data
  • 9. Transfers of Your Personal Data
  • 10. Data Security
  • 11. Data Retention
  • 12. Business Transitions
  • 13. User Generated Content
  • 14. Updates to This Policy
  • 15. Grievance Officer
  • 16. Children's Privacy
  • 17. Third-party Websites and Services
  • 18. Communication Preferences
  • 19. Location Data
  • 20. Automated Matching and Artificial Intelligence
  • 21. Fraud Prevention and Platform Safety
  • 22. Data Accuracy
  • 23. Consent
  • 24. Legal Basis for Processing
  • 25. Compliance with Applicable Laws
  • 26. Definitions
  • 27. Contact Us

1. Background and Key Information

1.1 Purpose

The purpose of this Privacy Policy is to explain:

  • What personal data we collect
  • Why we collect it
  • How we use it
  • Who we share it with
  • How we protect it
  • Your rights regarding your personal data

1.2 Scope

This Privacy Policy applies to:

  • Employers
  • Workers
  • Visitors
  • Business Partners
  • Vendors
  • Job Applicants
  • Website Visitors
  • Mobile Application Users

1.3 Controller

Unless otherwise specified,

Kaarigar Technologies is the Data Fiduciary (or Data Controller where applicable) responsible for processing your personal data.

1.4 Acceptance

By registering, accessing or using Kaarigar, you agree to the collection and processing of your information as described in this Privacy Policy.

If you do not agree, please discontinue use of the Platform.

2. Personal Data That We Collect

Depending upon how you use Kaarigar, we may collect the following categories of information.

A. Identity Information

Full Name

Date of Birth

Gender

Photograph

Government-issued Identity Documents

Aadhaar (where legally permitted)

PAN (where applicable)

Passport

Driving Licence

Voter ID

B. Contact Information

Mobile Number

Email Address

Residential Address

Work Address

City

State

PIN Code

C. Account Information

Username

Password (encrypted)

Login History

Device Information

Account Preferences

D. Professional Information

Workers

Skills

Experience

Certifications

Employment History

Languages

Availability

Preferred Job Categories

Preferred Locations

Salary Expectations

Employers

Company Name

GST Number

CIN

Business Category

Company Logo

Contact Person

Business Address

Verification Documents

E. Verification Information

We may collect information necessary for:

  • Identity Verification
  • Business Verification
  • Document Verification
  • Profile Verification
  • Background Checks (where applicable)

F. Payment Information

Where applicable:

  • UPI ID
  • Bank Account Details
  • IFSC Code
  • Payment History
  • Transaction Records
  • Invoice Details
  • GST Information

Note: Payment card details are processed by authorized payment service providers. Kaarigar does not store complete debit or credit card information on its own servers.

G. Location Information

With your permission,

we may collect:

  • GPS Location
  • Approximate Location
  • IP-based Location

Location information helps:

  • Match nearby workers
  • Show nearby jobs
  • Improve search results
  • Prevent fraud

H. Device Information

We may automatically collect:

  • Device Type
  • Device ID
  • Browser Type
  • Operating System
  • IP Address
  • Language Settings
  • Time Zone
  • Mobile Network Information

I. Usage Information

We collect information about how you use Kaarigar, including:

  • Jobs Posted
  • Jobs Applied
  • Search History
  • Click Activity
  • Page Views
  • Session Duration
  • Feature Usage
  • Error Logs

J. Communication Information

We may process:

  • Customer Support Requests
  • Emails
  • Chat Messages
  • Phone Call Records (where legally permitted)
  • Notifications

K. Ratings & Reviews

Employer Ratings

Worker Ratings

Feedback

Comments

Complaints

Dispute Records

L. User Generated Content

You may upload:

  • Profile Pictures
  • Company Logos
  • Job Descriptions
  • Certificates
  • Identity Documents
  • Resumes
  • Videos
  • Images
  • Other Content

M. Sensitive Personal Data

Where permitted by law and only when necessary, we may process sensitive information required for identity verification or compliance purposes. Such information will be handled with additional safeguards.

3. How Do We Collect Personal Data?

We collect information in the following ways:

  • Information You Provide

When you:

  • Register
  • Create a profile
  • Post jobs
  • Apply for jobs
  • Contact support
  • Upload documents
  • Make payments
  • Automatically Collected Information

Using:

  • Cookies
  • Device Information
  • Analytics Tools
  • Log Files
  • Location Services
  • Third Parties

We may receive information from:

  • Verification Partners
  • Payment Gateways
  • Government Databases (where legally authorized)
  • Identity Verification Services
  • Social Login Providers
  • Analytics Providers
  • Advertising Partners
  • Public Sources
  • Information available from publicly accessible business directories or public records where legally permissible.

4. How Do We Use Your Personal Data?

We use personal data to:

  • Create accounts
  • Verify identities
  • Verify businesses
  • Match employers and workers
  • Facilitate hiring
  • Process payments
  • Prevent fraud
  • Improve platform security
  • Provide customer support
  • Send important notifications
  • Respond to legal requests
  • Comply with applicable laws
  • Improve our products and services
  • Conduct analytics and research
  • Personalize user experience
  • Recommend relevant jobs or workers
  • Measure platform performance
  • Detect abuse and suspicious activity
  • Train and improve automated systems where appropriate and lawful
  • We process personal data only for legitimate business purposes and in accordance with applicable law.

5. Cookies

5.1 What are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us remember your preferences, improve your browsing experience, enhance security, and analyse Platform usage.

5.2 Types of Cookies We Use

We may use the following types of cookies:

  • Essential Cookies
  • These cookies are necessary for the operation of the Platform, including user authentication, security, and fraud prevention.
  • Functional Cookies
  • These cookies remember your preferences, such as language, login sessions, and display settings.
  • Analytics Cookies

These cookies help us understand how users interact with the Platform, allowing us to improve our services and user experience.

Performance Cookies

These cookies help us monitor Platform performance, identify technical issues, and optimize functionality.

Marketing Cookies

Where applicable, these cookies may be used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

5.3 Managing Cookies

Most web browsers allow you to manage or disable cookies through browser settings. Disabling certain cookies may affect the functionality of the Platform.

6. Disclosures of Your Personal Data

Kaarigar values your privacy and does not sell your personal data. We may share your information only as described below and where permitted by law.

6.1 Between Employers and Workers

To facilitate workforce matching, certain profile information may be shared between employers and workers.

For example:

Workers may see:

  • Employer or business name
  • Job location
  • Job description
  • Compensation details
  • Work schedule

Employers may see:

  • Worker name
  • Profile photograph (if provided)
  • Skills
  • Experience
  • Ratings and reviews (if available)
  • Verification status
  • Contact details, where necessary for the hiring process

6.2 Service Providers

We may engage trusted third-party service providers to support our Platform, including:

  • Cloud hosting providers
  • Payment service providers
  • SMS and email service providers
  • Analytics providers
  • Customer support tools
  • Identity verification partners
  • Communication platforms
  • Fraud detection services

These service providers are contractually required to use personal data only for the services they perform on our behalf.

6.3 Legal and Regulatory Authorities

We may disclose personal data where required to:

  • Comply with applicable laws
  • Respond to lawful requests from government authorities
  • Comply with court orders
  • Protect our legal rights
  • Prevent fraud or illegal activity
  • Ensure the safety and security of our users or the public

6.4 Business Partners

We may share limited information with business partners where necessary to provide integrated services, promotions, or strategic collaborations, subject to appropriate safeguards.

6.5 Corporate Transactions

If Kaarigar is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal data may be transferred as part of that transaction, subject to applicable law.

7. Your Rights in Relation to Your Personal Data

Subject to applicable law, you may have the following rights:

  • Access your personal data.
  • Correct inaccurate or incomplete information.
  • Update your profile.
  • Request deletion of your personal data.
  • Withdraw consent, where processing is based on consent.
  • Request information about how your personal data is processed.
  • Request redressal of grievances relating to your personal data.
  • Exercise any other rights available under applicable data protection laws.
  • We may require reasonable verification of your identity before processing such requests.

8. Deletion of Account and Personal Data

You may request deletion of your Kaarigar account at any time through the Platform or by contacting our support team.

Upon receiving a valid request:

  • Your account may be deactivated.
  • Personal data will be deleted or anonymized where legally permissible.

Certain information may be retained where required for legal, regulatory, contractual, fraud prevention, dispute resolution, tax, accounting, or audit purposes.

Deletion of your account does not automatically remove information that must be retained under applicable law or legitimate business requirements.

9. Transfers of Your Personal Data

Your personal data may be processed or stored on servers located within or outside India, subject to applicable law.

Where personal data is transferred internationally, Kaarigar will take reasonable measures to ensure that appropriate safeguards are in place to protect your information.

By using the Platform, you acknowledge that such transfers may occur where necessary for the operation of our services.

10. Data Security

We implement appropriate technical, administrative, and organizational measures to safeguard personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These measures may include:

  • Encryption of data in transit and, where appropriate, at rest.
  • Secure authentication mechanisms.
  • Access controls based on business need.
  • Role-based permissions.
  • Firewall protection.
  • Security monitoring.
  • Periodic security assessments.
  • Employee confidentiality obligations.

Despite our efforts, no method of electronic transmission or storage is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

11. Data Retention

We retain personal data only for as long as necessary to:

  • Provide our services.
  • Comply with legal and regulatory obligations.
  • Resolve disputes.
  • Enforce our agreements.
  • Maintain business records.
  • Prevent fraud and misuse.
  • The retention period depends on the type of data, applicable legal requirements, and legitimate business needs.

Once personal data is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in accordance with applicable law.

12. Business Transitions

In the event of:

  • A merger
  • Acquisition
  • Investment
  • Corporate restructuring
  • Sale of business
  • Sale of assets

Insolvency proceedings your personal data may be transferred to the acquiring or successor entity as part of the transaction.

The successor entity will continue to protect your personal data in accordance with applicable laws and this Privacy Policy, unless you are notified otherwise.

13. User Generated Content

Users may upload or publish content on the Platform, including but not limited to:

  • Profile photographs
  • Company logos
  • Job descriptions
  • Resumes
  • Certifications
  • Identity documents
  • Ratings
  • Reviews
  • Comments
  • Messages
  • You remain responsible for the content you submit.

You agree not to upload content that:

  • Is false or misleading.
  • Infringes intellectual property rights.
  • Violates privacy rights.
  • Is defamatory, abusive, obscene, or unlawful.
  • Contains malicious software or harmful code.
  • Violates applicable laws.

Kaarigar reserves the right, but not the obligation, to review, remove, restrict, or disable content that violates our policies or applicable law.

14. Updates to This Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our services.
  • Changes in applicable laws.
  • Technological developments.
  • Business requirements.
  • Security improvements.
  • The revised Privacy Policy will be published on the Platform with the updated "Last Updated" date.

Where required by law, we may notify users of material changes through email, in-app notifications, SMS, or other appropriate means.

Your continued use of the Platform after the effective date of the revised Privacy Policy constitutes acceptance of the updated policy, to the extent permitted by law.

15. Grievance Officer

In accordance with applicable law, including the Information Technology Act, 2000 and other applicable regulations, Kaarigar has designated a Grievance Officer to address concerns relating to this Privacy Policy or the processing of personal data.

Grievance Officer

Name: Sunilbhai Shivabhai Fulmali

Designation: Grievance Officer

Kaarigar Technologies

Address:

  • Office No. 21, 4th Floor,
  • Darshnam Trade Center-II,
  • Near Surya Palace Hotel,
  • Sayajigunj, Vadodara — 390020,
  • Gujarat, India
  • Email: info@kaarigar.co
  • Phone: +91-9726728838
  • We will make reasonable efforts to acknowledge and address grievances within the timelines prescribed under applicable law.

16. Children's Privacy

Kaarigar is intended for individuals who are legally eligible to enter into binding contracts and engage in employment or business activities under applicable laws.

Our Platform is not intended for individuals below 18 years of age, unless permitted under applicable law and with the consent of a parent or legal guardian where required.

We do not knowingly collect personal data from children. If we become aware that personal data has been collected from a child in violation of applicable law, we may take reasonable steps to delete such information promptly.

Parents or legal guardians who believe that a child has provided personal data to Kaarigar may contact our Grievance Officer for appropriate action.

17. Third-party Websites and Services

The Platform may contain links to third-party websites, payment gateways, mapping services, authentication providers, social media platforms, analytics tools, or other external services.

These third-party services operate independently and have their own privacy policies and terms of use.

Kaarigar is not responsible for the privacy practices, security measures, or content of third-party websites or services. Users are encouraged to review the applicable policies before sharing personal information with such third parties.

18. Communication Preferences

By creating an account or using the Platform, you consent to receive communications from Kaarigar, including:

  • Account verification messages
  • One-Time Passwords (OTPs)
  • Job alerts
  • Application updates
  • Shift notifications
  • Employer communications
  • Payment confirmations
  • Platform updates
  • Security alerts
  • Customer support responses
  • Promotional communications (where permitted by law)

Communications may be sent through:

  • SMS
  • Email
  • Mobile push notifications
  • WhatsApp
  • Telephone calls
  • In-app notifications

Users may opt out of promotional communications where such option is provided. However, essential service-related communications may continue to be sent.

19. Location Data

Certain features of the Platform rely on location information to improve the user experience and facilitate workforce matching.

With your permission, Kaarigar may collect:

  • GPS location
  • Approximate location
  • IP-based location

Location information may be used to:

  • Recommend nearby jobs
  • Display nearby workers
  • Improve search relevance
  • Verify attendance or shift check-ins
  • Prevent fraudulent activities
  • Improve platform operations
  • Users may disable location access through their device settings, although certain features may not function as intended.

20. Automated Matching and Artificial Intelligence

Kaarigar may use automated systems, machine learning, or artificial intelligence to improve Platform functionality, including:

  • Matching employers with workers
  • Recommending jobs
  • Personalizing search results
  • Detecting fraudulent activities
  • Identifying duplicate accounts
  • Improving user experience
  • Analysing platform performance
  • These systems are intended to support operational efficiency and do not replace human judgment in all cases.
  • Where required by applicable law, users may request additional information regarding significant automated decisions affecting them.

21. Fraud Prevention and Platform Safety

To maintain a trusted marketplace, Kaarigar may process personal data for fraud prevention, risk management, and platform security.

This may include:

  • Identity verification
  • Device verification
  • IP monitoring
  • Duplicate account detection
  • Payment risk assessment
  • Suspicious activity monitoring
  • Investigation of policy violations
  • Prevention of unauthorized access
  • Where necessary, accounts involved in suspected fraudulent activity may be restricted, suspended, or permanently removed.

22. Data Accuracy

Users are responsible for ensuring that the personal information they provide to Kaarigar is accurate, complete, and up to date.

Providing false, misleading, or inaccurate information may result in account suspension, restricted access, or other actions permitted under our Terms of Use.

Kaarigar is not responsible for decisions made based on inaccurate information provided by users.

23. Consent

Where processing is based on consent, users may withdraw their consent at any time by updating their account settings or contacting Kaarigar.

Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

Please note that withdrawing consent may limit or prevent access to certain Platform features or services.

24. Legal Basis for Processing

Kaarigar processes personal data based on one or more of the following legal grounds, as applicable:

  • User consent
  • Performance of a contract
  • Compliance with legal obligations
  • Protection of legitimate business interests
  • Prevention of fraud
  • Protection of vital interests
  • Any other lawful basis recognized under applicable law

25. Compliance with Applicable Laws

Kaarigar is committed to complying with applicable data protection and privacy laws, including, where applicable:

  • Digital Personal Data Protection Act, 2023 (India)
  • Information Technology Act, 2000

Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (to the extent applicable)

Other applicable laws, regulations, and government notifications

Where legal requirements change, Kaarigar may update this Privacy Policy to reflect such changes.

26. Definitions

For the purposes of this Privacy Policy:

  • "Platform" means the Kaarigar website, mobile applications, software, and related services.
  • "Employer" means any individual, company, organization, or entity seeking workforce through the Platform.
  • "Worker" means any individual seeking work opportunities through the Platform.
  • "Personal Data" means any information relating to an identified or identifiable individual.
  • "Processing" means any operation performed on personal data, including collection, storage, use, disclosure, transfer, or deletion.
  • "User" means any person accessing or using the Platform, including employers, workers, visitors, and other authorized users.

27. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of personal data, you may contact us using the following details:

  • Kaarigar Technologies

Registered / Corporate Office:

  • Office No. 21, 4th Floor,
  • Darshnam Trade Center-II,
  • Near Surya Palace Hotel,
  • Sayajigunj, Vadodara — 390020,
  • Gujarat, India
  • Email: info@kaarigar.co
  • Support: info@kaarigar.co
  • Website: www.kaarigar.co

Final Acknowledgement

By accessing, registering on, or using the Platform, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection, use, disclosure, and processing of your personal data as described herein, subject to applicable law.

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Connecting businesses with verified skilled workers across restaurants, retail, warehouses, hotels, hospitals, logistics, offices, events, and more.

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  • Branch Office : Office No.21, 4th Floor, Darshnam Trade Center-II, Near Surya Palace Hotel, Sayajigunj, Vadodara – 390020.
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